RETURNS & REFUNDS POLICY

Returns

100% Customer Satisfaction Guarantee

UNIMED SDN BHD wants you to be delighted with your purchase, so if you are not entirely happy with your purchase we will gladly offer a refund or exchange. Kindly contact us at info@unimed.com.my within 3 working days of receiving your items if you wish to return the item. We will issue you a Product Return Confirmation Email. If you are in any way dissatisfied with the products you have received, we will happily organize a refund or an exchange for you, so long as the products returned are:

  1. Unused, unopened and in original condition and packaging
  2. Undamage
  3. Returned within 7 working days of delivery from the date of the Product Return Confirmation Email
  4. In a 100% saleable condition upon return

Refunds and exchanges will be to the initial value of the goods, not including freight, unless it has been our error.

UNIMED SDN BHD can only accept returns of merchandise purchased from our website. Products purchased at another retail outlet will not be accepted.

We regret that we cannot be responsible for the loss or damage of the item sent back to us for exchange. Please pack the item properly to ensure that it does not get damaged in transit and return your merchandise and insure it with a reliable courier company.

To return an item, please send it to:

UNIMED SDN BHD
LOT NO 2, JALAN PERINDUSTRIAN DESA AMAN 1A,
TAMAN PERINDUSTRIAN DESA AMAN,
52200 KUALA LUMPUR.

To organize a refund or exchange, please email us at info@unimed.com.my in order to avoid any miscommunication.

UNIMED SDN BHD reserves the rights to charge a re-stocking fee if above returns guidelines are not met. But to maximize customer satisfaction, UNIMED SDN BHD will very much appreciate that you can contact us (info@unimed.com.my) if there’s any returns once received of merchandise purchased.

Refunds

We can process a refund by:

  • Crediting your credit card or bank account that made the original purchase (THE REFUND WILL TAKE APPROXIMATELY 7 WORKING DAYS)
  • The amount refunded will depend on the reason for the return. If you have received:
  • a damaged product or the wrong product, we will be happy to refund both the product and postage charges
  • a product that you no longer wish to purchase, only the total purchase price after deduction of courier fee can be refunded.

Exchanges

You can exchange ordered product for another product, so please email us at  info@unimed.com.my  to arrange an exchange. Please be noted that courier fee will be borne by customer.

Refunds and exchanges can only be processed after the original item has been returned and verified.

To exchange an item, please return it to:

UNIMED SDN BHD
LOT NO 2, JALAN PERINDUSTRIAN DESA AMAN 1A,
TAMAN PERINDUSTRIAN DESA AMAN,
52200 KUALA LUMPUR

Once we have received your first item, we will advise you of the postage charge for the second item before posting it.

Special offered / Special priced items are final sales and will not be accepted for Returns/Exchanges. It will be stated at each product description for your clear understanding.

Please allow 7 working DAYS after receipt and inspection of the returned items for proper credit. UNIMED SDN BHD reserves the right to refuse any returns upon final review if all above guidelines have not been met.

Thank you for choosing UNIMED SDN BHD

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